FAQ

Frequently Asked Questions

Billing, Shipping and Returns

How long will it take for my item to arrive?

All orders ship from our warehouse in 1 - 3 business days.

Delivery Transit Time:

United States

Priority Mail: 3 to 5 Business Days
Express: 1 to 2 Days

International

Your delivery may be via First Class or Priority Mail International
First Class International: Varies by Country. Up to 30 Days.
Priority Mail International: 6 to 10 Days

What payment methods do you accept?

We accept all major credit/debit cards via PayPal.

How do I pay if I don't have a PayPal account?

A PayPal account is not required to make a purchase using PayPal. Click on "Don't have a PayPal account" during checkout on the PayPal login page.

What is your return policy?

We want you to be 100% satisfied with your purchase from the Dan and Louie Store!!! You are welcome to return any item in new/unopened condition before 60 days from purchase date for a full refund (not including shipping fees) to your account. Send merchandise to:  The Dan and Louie Store, 3207 45th Ave S, Fargo ND 58104. Please include your name and a copy of your PayPal receipt with your return.

Note: If you did not purchase the item from this web site, please return your item to the store of purchase. Items received that were not purchased from our site or are returned to us used or damaged will be shipped back to you postage due.

Can I order outside the United States?

Yes. Downloadable products can be ordered from anywhere in the world. However, physical products can only be shipped to an address in the U.S. or Canada. When ordering outside the U.S., here are some things to remember: Factor in the exchange rate for the charges as well as for the cost of the merchandise. Your credit card company may also add a charge for currency conversion. The shipping charges and methods of shipment (usually either mail or courier) are not the total of the costs you'll have to pay to get that package across the Canadian or international border. If goods are coming across the border, you will also have to consider, and be ready to pay, your country’s customs duties, taxes and custom brokerage fees.

Technical Stuff

What is a Dan and Louie "iStory"?

"iStory" is the term we use for a Dan and Louie story in digital MP3 file format. It's a computer file that you can download and listen to on your iPod, iPhone, iPad or any digital media player. You can also buy iStories on Risteez™ our USB wristbands, on DVD-ROM disc, or on our Stories 2-Go MP3 player.

 

I'm having trouble downloading a Megaload collection. What should I do?

The download page for Megaload Collections utilizes a Java applet which requires that you are on a Mac or PC with Java installed and enabled. If you are getting an error regarding running the applet, try the following steps:

1. Download and install the latest version of Java from java.com.

2. If you are on a Windows computer, clear the Java cache by following the directions here: http://www.java.com/en/download/help/plugin_cache.xml

3. Enable Java in your browser by following the directions here: http://java.com/en/download/help/enable_browser.xml

4. If the Java applet still does not display on the page, disable your antivirus and/or network firewall as they may be blocking the applet.

Try downloading the stories again using the link provided in your email receipt.

If these steps do not resolve the problem, please contact us with the following information:

  • Your operating system version (ie. Windows 7, Mac OS X)
  • Your web browser and version (ie. Internet Explorer 9, Google Chrome 17). This information can be found by going to Help->About in your web browser.
  • The exact wording of the error message(s) you are seeing.

What devices can I play my Dan and Louie iStory files on?

Dan and Louie iStories are standard MP3 audio files so they can play on any smart phone or digital audio player including iPod, iPad, iPhone, Android phone or Blackberry. There are so many digital devices made that it would be impossible for us to list them here or provide detailed instructions for them all. Louie likes his iPod so we provide iTunes specific instructions on our site. Each device is different so if you can't figure out how to get iStories onto your device, send us a message using our Contact form and we'll help you find the answer!

How do I copy downloaded stories onto my iPod/iPhone/iPad?

  1. Open iTunes on your Mac or PC.
  2. iTunes menu File -> Add File to Library...
  3. Select folder containing the downloaded stories. On a Windows computer, this is typically Documents -> Downloads.
  4. Select the story(s) that you want to add to iTunes.
  5. Click the 'Open' button.
  6. The stories will copy to your device when you next sync with iTunes.

If you have a non-Apple device, you will use the software that came with your device. Consult your manual for specific instructions.

How do I copy stories from my Dan and Louie DVD-ROM to my iPod/iPhone/iPad?

  1. Open iTunes.
  2. Insert your Dan and Louie DVD into your DVD-ROM drive (Note: the drive must have the DVD logo on it. A CD or CR-R drive will not be able to read a DVD).
  3. iTunes menu File -> Add Folder to Library...
  4. Select the drive containing the downloaded stories. On a Windows computer, this is typically the D: drive.
  5. Click the 'Select Folder' button.
  6. The stories will copy to your device when you next sync with iTunes.

If you have a non-Apple device, you will use the software that came with your device. Consult your manual for specific instructions.

How do I copy stories from my Dan and Louie Stories 2-Go Player to my computer/other device?

Sure you can! In fact, we recommend that you copy the stories from the device to your computer as a backup. Here's how:

  1. Plug your Stories 2-Go player into your computer using the included USB cable.
  2. Your computer should recognize the player as a new drive.
  3. Click "Open folder to view files" or go to My Computer. Locate the flash drive icon and click on it. Doing so will open the contents of the drive.
  4. From here you can copy the files from your Stories 2-Go Player to your computer or another device.

Can I make copies of Dan and Louie stories for my friends/family/church?

Like any recorded work, Dan and Louie stories are copyrighted and cannot be copied to be sold, shared, or given away. You are, however, allowed to copy them to any device you own and to make backup copies for your own personal use or for your immediate family members to use.

How do I make an audio CD from Dan and Louie MP3s?

You can take your favorite MP3 stories and burn them to an audio CD that will play in any CD player. You will need a computer, CD-R (CD burner) drive, a blank CD-R disc, and iTunes software.

  1. Open iTunes on your computer.
  2. Click the "+" button in the lower left hand corner to create a new playlist. Drag and drop songs from your Library file to the icon of your playlist.
  3. Click the playlist icon once to view its contents. You can reorder the tracks and make any last-minute changes.
  4. Insert a blank disk into your CD-R drive.
  5. Click "Burn Disc." In iTunes 7, this button is at the bottom right. In later versions of iTunes, right-click on the playlist name and click "Burn Playlist to Disc."
  6. Wait for the disk to finish burning. Do not close iTunes or open your CD-R drive until the burn finishes.

Important note: You are legally permitted to copy Dan and Louie MP3 stories to CDs for your own personal use. You may not copy Dan and Louie stories to sell, give away, or broadcast.

For more information on making a Dan and Louie stories CD using iTunes click here.

General Questions

I'm missing a CD/tape from my set I bought awhile back. Can I get a replacement?

We sell every story that was on your CD or tape as a download. You can go to our downloads page and find the stories you are missing, purchase them, and burn them to a CD or copy them to a cassette tape.

How many Dan and Louie stories are there?

There are 133 stories in the current collection. Of course Dan and Louie made a few more stories and sing-alongs than these. You may even have some of them on tape or disc if you are a long-time listener. The 133 stories that we sell are the ones most folks consider to be the best ones based on content and quality.

Will Dan and Louie make any new stories?

It's unlikely that the dynamic duo will release any new stories. Dan is a very busy senior pastor of a large church and Louie has grown up and has a career of his own. Well, we're kidding about the Louie part...he hasn't decided on a career yet.

But we may find a long lost story or two, polish them up, and add them to the collection. If you have a favorite story that is not in our catalog, let us know!

Didn’t find the answer you were looking for? Don’t fret, just contact us and we’ll help you out!